Privacy Policy
Last updated 28 August 2026. This policy explains what PrimeWell Pharmacy collects about you, why, and what you can ask us to do about it.
Who we are
PrimeWell Pharmacy operates primewellpharmacy.net from 47400 Petaling Jaya, Selangor, Malaysia. If you have any question about how we handle your information, write to care@primewellpharmacy.net and a person will answer you.
What we collect
Account details — your name, email address and password. Passwords are stored hashed; nobody here can read yours.
Order details — what you ordered, the strength and pack size, the delivery address you gave us, and the order total.
Prescription information — for prescription medicines, the prescription document you upload and the prescriber details you enter with it.
Payment details — we do not currently take card payments through this website, and you are never asked for a card number here. If we add online payment we will name the processor in this policy before it goes live, and card details will go to that processor rather than to us.
Technical information — the ordinary server logs any website keeps, and analytics only if you have accepted it.
Your prescription and health information
A prescription is the most sensitive thing you will ever send us, and it is treated differently from everything else.
Uploaded prescriptions are stored outside the public area of the website, under a random filename, with file permissions that prevent other processes reading them. They are never served on a public link.
A prescription can only be opened through a signed link that expires after five minutes, and only by you when signed in, or by the pharmacist reviewing your order. Nobody else on our staff can open it.
We use this information for one purpose: so a registered pharmacist can decide whether it is safe and lawful to dispense your medicine. We do not use it for marketing, we do not profile you with it, and we do not sell it. We will not sell your personal information to anyone, for any purpose.
How we use the rest
To take and fulfil your order, to email you about that order, to answer you when you contact us, to keep the accounting records the law requires, and to prevent fraud.
Emails we send
Order emails are part of the service and cannot be turned off while you have an active order: confirmation, pharmacist approval or refusal, dispatch, and refunds.
Back-in-stock alerts are sent only if you asked for one, and only once.
Health and stock updates are sent only if you subscribed, and every one carries an unsubscribe link. Unsubscribing never affects your order emails.
Cookies and analytics
We set the cookies needed to keep you signed in and to remember your basket. These cannot be switched off without breaking the site.
Analytics only runs if you accept it. If you decline, no analytics script is loaded at all — not a disabled one, none. If we have no analytics configured, you will not even see a cookie banner, because asking consent for tracking we do not do would be dishonest.
Who else sees your information
Our email provider, to deliver the messages above. The carrier delivering your parcel, who receives your name and delivery address and nothing clinical.
We also disclose information where the law requires it, including to a regulator or a court.
How long we keep it
Prescription records and the dispensing history attached to them are kept for as long as pharmacy law requires. Order and accounting records are kept for the period tax law requires. Your account stays until you ask us to close it.
Your rights
You can ask us for a copy of what we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Write to care@primewellpharmacy.net.
Two honest limits: we cannot delete a dispensing record we are legally required to retain, and closing your account does not erase records the law obliges us to keep.
Changes
If we change this policy we will change the date at the top. If a change materially affects how we handle prescription information, we will email account holders rather than quietly updating this page.