Contact
Write to us at care@primewellpharmacy.net and a person will read it. We would rather answer a question before you take a medicine than after.
Please do not email prescriptions or medical details
Ordinary email is not a secure channel, and anything sent by it can be read in transit. Do not email us prescription documents, diagnoses, medication lists or other health information.
Upload your prescription through checkout instead, where it is stored outside the public web and can only be opened through a short-lived signed link, by you or the reviewing pharmacist.
If you need to discuss something clinical, email us without the detail and we will tell you how to send it safely.
What to write to us about
Your order — where it is, changing the delivery address before dispatch, cancelling, or anything that arrived wrong, damaged or missing. Include your order number.
A medicine you have received — if the pack or the medicine inside is not what you expected. Do not take it until you have spoken to us.
Your account — closing it, correcting your details, or asking what information we hold about you.
A refusal — if a pharmacist could not approve your order and you want to understand why.
Speaking to our pharmacist
Questions about how a medicine works, whether it interacts with something else you take, or whether it is right for you should go to a pharmacist. Send them to care@primewellpharmacy.net marked for the pharmacist and we will pass them on.
A pharmacist can answer questions about a medicine. A pharmacist cannot diagnose you or change a prescription — that is for the prescriber who issued it.
Urgent and emergency
Do not use email in an emergency. If you or someone else has taken too much of a medicine, is having a serious reaction, or is seriously unwell, call your local emergency number or go to an emergency department now. Do not wait for a reply from us.
Where we are
47400 Petaling Jaya, Selangor, Malaysia
Making a complaint
If we have got something wrong, say so at care@primewellpharmacy.net and tell us what you would like us to do about it. We would far rather hear it from you directly than not hear it at all.